Measuring Services Quality: Tabuk Municipal

Measuring quality in contraceptive services.

Preventing unintended pregnancies and preserving sexual and reproductive health are of fundamental importance for both public and individual health and well being. Control of fertility is complex (with parenting, education, youth culture, social conditions, and economic circumstances all playing a part), and the provision of effective contraceptive services are obviously important. The task of ...

Service Quality and Benchmarking the Performance of Municipal Services

How can local officials select benchmarking partners whose best practices have the most potential for applicability and success in improving service performance? This study suggests the process for selecting the most appropriate benchmarking partners and for making fair performance comparisons will be advanced if local officials initially address the issue of what level of input service quality...

Measuring Environmental Quality: Ecosystem Services or Human Health Effects

The relationship between income and environmental quality is poorly understood at best. We expand the Environmental Kuznets Curve (EKC) literature by considering not only the role of emissions but also the role of the environment’s absorptive capacity in the relationship between income and environmental quality. Building off of a simple conceptual model, we construct two different aggregate mea...

Measuring Quality of Experience for Over-the-Top Video Services

Maternal and neonatal services in Ethiopia: measuring and improving quality

PROBLEM Maternal and neonatal mortality remains high in low- and middle-income countries, with poor quality of intrapartum care as a barrier to further progress. APPROACH We developed and tested a method of measuring the quality of maternal and neonatal care that could be embedded in a larger national performance management initiative. The tool used direct observations and medical record revi...